I want to document a recent experience I had with Aberlite for the benefit of the community.
Aberlite approached me about a potential collaboration. The proposed format was a series of videos where, in each video, their Touch 2 razor would be shown alongside two competing razors from other brands. After considering it, I concluded that the format itself did not make much sense for real world head shaving and was not something I was comfortable producing.
More importantly, the interaction fell apart due to delivery and process issues.
DHL claimed multiple delivery attempts to my address with no delivery notices left. I contacted DHL directly and was told the shipment would be redirected to the Staples location in my city and that I would receive a phone call when it was ready. That never happened. Instead, the package was routed to a city 190 km away without my authorization and marked ready for pickup, which also locked me out of DHL phone support.
I was then expected to manage the delivery myself online. That turned out to be impossible because the shipment was tied to the sender’s email address, not mine, so any verification codes required to manage the delivery were sent to Aberlite rather than to me. Even entering my correct Canadian postal code was rejected, which indicates the shipment was not properly associated with my address in the first place.
When I raised these issues, the response I received was:
“I’m not sure why they’re having trouble with delivery, as we didn’t come across these issues when we sent you the Touch 2 previously.”
For clarity, the earlier Touch 2 shipment referenced there was sent via UPS. This shipment was sent via DHL. A previous delivery arriving does not explain or negate a current failure, and framing it that way did not address the actual problems.
Between a collaboration concept that did not make sense to me and a delivery process that never functioned correctly, I decided to walk away from the interaction.
I am recording a voice only video that lays out the full timeline and context in detail. I will link it here once it is live.
This post is not about product performance. I did not test the competing razors Aberlite sent, and it is not a call for a boycott. It is simply a factual account of my experience so members can make their own judgments.
Aberlite approached me about a potential collaboration. The proposed format was a series of videos where, in each video, their Touch 2 razor would be shown alongside two competing razors from other brands. After considering it, I concluded that the format itself did not make much sense for real world head shaving and was not something I was comfortable producing.
More importantly, the interaction fell apart due to delivery and process issues.
DHL claimed multiple delivery attempts to my address with no delivery notices left. I contacted DHL directly and was told the shipment would be redirected to the Staples location in my city and that I would receive a phone call when it was ready. That never happened. Instead, the package was routed to a city 190 km away without my authorization and marked ready for pickup, which also locked me out of DHL phone support.
I was then expected to manage the delivery myself online. That turned out to be impossible because the shipment was tied to the sender’s email address, not mine, so any verification codes required to manage the delivery were sent to Aberlite rather than to me. Even entering my correct Canadian postal code was rejected, which indicates the shipment was not properly associated with my address in the first place.
When I raised these issues, the response I received was:
“I’m not sure why they’re having trouble with delivery, as we didn’t come across these issues when we sent you the Touch 2 previously.”
For clarity, the earlier Touch 2 shipment referenced there was sent via UPS. This shipment was sent via DHL. A previous delivery arriving does not explain or negate a current failure, and framing it that way did not address the actual problems.
Between a collaboration concept that did not make sense to me and a delivery process that never functioned correctly, I decided to walk away from the interaction.
I am recording a voice only video that lays out the full timeline and context in detail. I will link it here once it is live.
This post is not about product performance. I did not test the competing razors Aberlite sent, and it is not a call for a boycott. It is simply a factual account of my experience so members can make their own judgments.
